Amy Kappel
Sr. Director Customer Service Operations
Amy Kappel serves as the Director of Customer Care at Roadrunner. In this role,she oversees Onboarding, Customer Success, Strategic Accounts, Sales Support, and Non-Brick & Mortar Customer Service. By partnering with the sales organization to truly understand customer challenges and needs, Amy and her team create positive and meaningful customer experiences as they develop long-lasting, trusting partnerships with the company’s top strategic accounts.
Amy began her transportation career in 2013 as a Customer Service Specialist at Yellow. During ten years with Yellow, Amy took on many roles with progressively increased responsibilities in the Sales and Customer Service organizations, including the supervision of Quality, Training, and Salesforce Project Management. Most recently, Amy served as the Director of Customer Care for approximately 225 employees across 11 locations in the U.S. and Canada. Amy is passionate about the LTL industry and enjoys creating an environment that fosters the essential growth of customer relationships and encourages employee development. Amy and her boyfriend Aaron live in the Des Moines, IA metro with their five fur-children.
Amy Kappel
Sr. Director Customer Service Operations
Amy Kappel serves as the Director of Customer Care at Roadrunner. In this role,she oversees Onboarding, Customer Success, Strategic Accounts, Sales Support, and Non-Brick & Mortar Customer Service. By partnering with the sales organization to truly understand customer challenges and needs, Amy and her team create positive and meaningful customer experiences as they develop long-lasting, trusting partnerships with the company’s top strategic accounts.
Amy began her transportation career in 2013 as a Customer Service Specialist at Yellow. During ten years with Yellow, Amy took on many roles with progressively increased responsibilities in the Sales and Customer Service organizations, including the supervision of Quality, Training, and Salesforce Project Management. Most recently, Amy served as the Director of Customer Care for approximately 225 employees across 11 locations in the U.S. and Canada. Amy is passionate about the LTL industry and enjoys creating an environment that fosters the essential growth of customer relationships and encourages employee development. Amy and her boyfriend Aaron live in the Des Moines, IA metro with their five fur-children.